Educational content only. Not medical, psychological, or health services. Auckland, New Zealand.

Refund Policy

Last updated:

1. Satisfaction Guarantee

We stand behind the quality of our educational services. If you are not satisfied with your purchase, we offer a full refund within 30 days of purchase.

2. Refund Eligibility

You are eligible for a refund if:

  • You request it within 30 days of your purchase date.
  • You have not already received the full benefit of the purchased service (e.g., completed consultations or downloadable guides).
  • Your reason is dissatisfaction with the service quality or fit for your needs.

Refunds are not available for services already fully delivered (e.g., completed consultations cannot be refunded after the session).

3. Refund Request Process

To request a refund:

  1. Email us at info@kneeswristwipe.shop with your order number and reason for refund.
  2. We will respond within 5 business days to confirm your eligibility.
  3. Once approved, we will process your refund within 7–10 business days to your original payment method.

4. Refund Timeline

  • Request window: 30 days from purchase date.
  • Processing time: 7–10 business days after approval.
  • Refund method: Original payment method (credit card, bank transfer).
  • Bank delays: Your bank may take an additional 2–5 business days to process the refund.

5. Non-Refundable Items

The following services cannot be refunded:

  • Completed one-on-one consultations or sessions.
  • Services accessed more than 30 days prior to refund request.
  • Downloadable materials or resources already received and used.
  • Packages with custom personalisation, unless the service quality is substandard.

6. Subscription & Plan Cancellations

Monthly Plans: Can be cancelled at any time. Your current month's payment is non-refundable, but you will not be charged for future months. Cancellation becomes effective at the end of your billing cycle.

3-Month Programs: Can be cancelled within 30 days of purchase for a full refund. After 30 days, only completed months are non-refundable, and you may request a refund for the remaining balance.

7. Partial Refunds

If you cancel a multi-month subscription after receiving some services, we may issue a partial refund for unused portions. This will be calculated on a pro-rata basis.

8. Payment Method & Processing Delays

Refunds are processed to your original payment method. If you paid by credit card, the refund will appear as a credit on your statement. Bank processing times vary; most refunds appear within 5–10 business days, but some may take longer depending on your financial institution.

9. Disputed Refunds

If you believe a refund was incorrectly denied or delayed, you may:

  • Contact us directly at info@kneeswristwipe.shop to discuss your case.
  • Lodge a dispute with your payment provider or bank.
  • Request escalation to management for review.

10. Exceptions

Refunds may be denied if:

  • The refund request is made more than 30 days after purchase.
  • The service was fully delivered and used as intended.
  • The request appears to be fraudulent or abusive.
  • You violate our Terms of Use or conduct expectations.

11. Contact & Questions

For refund-related questions or to initiate a request, contact us at:
Email: info@kneeswristwipe.shop
Phone: +64 9 416 5203
Hours: Mon–Fri 09:00–17:00 (NZ time)

12. Policy Changes

We reserve the right to modify this Refund Policy at any time. Changes are effective immediately upon posting. Continued use of our services implies acceptance of any updates.